Important information if you are considering financing your purchase through us:
We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products which may have different interest rates and charges. We are not independent financial advisors. We will provide details of products available from the panel of lenders we work with, but no advice or recommendation will be made. You must decide whether the finance product is right for you.
We do not charge a fee for our services. Whichever lender we introduce you will typically pay us a commission (either a fixed fee or a fixed percentage of the amount you borrow).
The lenders we work with could pay commission at different rates. However, the amount of commission we receive from a lender does not have an effect on the amount you pay to that lender under your credit agreement.”
We do not employ commission incentivised sales people and the rate offered is based solely on your credit score. We cannot alter or influence the rate offered, this will be determined by the Lender and not by us as a broker.
If you decide to use our services, as a credit broker we will provide on request a copy of our acceptance from the lender which will show the commission we will earn. This will show in detail the advance, deposit, balance funded, and duration of the agreement.
Rowley Remarketing is a trading name of Rowleys of Nortwich ltd who are authorised and regulated by the financial conduct authority, FCA No (frn) 656912. Our head office is registered at Wincham Lane Industrial Estate, Wincham Lane, Northwich, Cheshire. CW9 6DE
If you require any further information we can be contacted on 01477 544067. Details of our complaints handling procedure are also provided.
COMPLAINTS HANDLING PROCEDURE
It is the aim of Rowley Remarketing to provide the very high standard of service to every customer. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our customers.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
IF YOU HAVE A COMPLAINT
Should you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by TELEPHONE, EMAIL OR LETTER and your complaint will be dealt with promptly in a professional way in the shortest possible time.
To help us to investigate and resolve your complaint as quickly as possible, you should contact us as highlighted above to help us resolve your problem you should provide the following information:
· Your full name and contact details
· The full details of your complaint
· Date of purchase
· Full vehicle details
· Mileage of vehicle at the time of complaint
· Photocopies of any relevant paperwork
· Details of what you the customer would like us to do to resolve problem
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint in a time scale agreed we will keep you informed of the progress of our investigations. After our findings we will contact you and let you know the best course of action to take.
If you have a regulated consumer HP or Conditional Sale Agreement in relation to the vehicle/complaint and are not satisfied with our final decision you can contact the finance company direct. Their information details will be found on your Pre-Contractual Information at the time you purchased. If in the event you are unable to locate this information we will be happy to assist.
If your complaint is not dealt with to your satisfaction you can contact the Financial-Ombudsman.
Their contact details are as follows.
Contacting the Ombudsman Service:
Consumers Contact Number: 0300 123 9123
Financial Ombudsman Service
London E14 9SR