We pride ourselves on our high customer service.
But don't just take our word for it, read our customer reviews below.
Andy LitchfieldMy wife and I found Rowleys during our search for a Mercedes Sprinter van that we were trying to source for conversion to a motorhome. We spoke with Steve Comboy at the branch near Sandbach and he talked us through the vehicles he had available. From the very first time I spoke with Steve I felt very comfortable dealing with this company. Steve arranged a bunch of upgrades to the vehicle that we requested. We were really pleased with how easy it was to work with Steve. He delivered on price, workmanship, and he finished the works when he said he would. There was a parts failure that appeared shortly after collecting the vehicle. It was a fault that was not apparent at collection. Steve was super prompt at correcting this for us, he really came through for us even despite us being 3 hrs + away on the South Coast. We have plans to expand our business into converting Sprinter vans, and when we do, there is no question that I will be calling Steve to source us the right vehicles. I can't recommend this company enough. Thankyou Steve!
Dave LatsallI recently bought an ex local authority Citroen Berlingo from Steve at Rowleys. At first I was unclear as to where they sourced there vans from. After speaking to Steve he explained that Rowley Remarketing is the disposal arm for Rowley Contract hire who are a massive commercial vehicle specific leasing company. I was amazed at the size of the group of companies and the client base they deal with. They have depots up and down the country and locally in Northwich their service centre operates 24/7. The vehicle was prepared to my requirements, ie, chevrons and beacons removed at no extra cost, and was turned out to a level in which I would expect to find a top quality used car. It also came with a full 12 months mot, service and 6 months warranty and was the cheapest I could find anywhere in the U.K. I've not had cause to test their customer service and i don't think i will need to, but the assurances made by Steve gave me 100% confidence in my purchase. They really are a great company to deal with.
Chris MorrisWhen looking to purchase a commercial vehicle every buyer both large and small has two starting characteristics; budget and customer service expectation.
Having recently purchased a long wheel base Mercedes Sprinter, I can confirm that the entire process from viewing to completion was managed by Steve Comboy in a very professional manner. Furthermore, Steve's commitment to resolve and manage a small technical problem went beyond my expectation in doggedly pursuing a remedy until a resolution had been reached with their own in-house service team.
In conclusion, buy from Rowley Remarketing if you require the same support and commitment that no doubt you offer to your own customers. This is backed by a service workshop in Northwich working 24 hours per/day and a company ethos to treat its customers fairly. To cap it off, they offer superb value for money and will guarantee to beat any like for like deal !
Shaun RossFao: Steve. Thank you for the fantastic service you provided me with regards to the recent issue with the van. To say you went the extra mile was certainly an understatement. I have never encountered such a positive attitude when presented with a problem, the outcome was swift and down time was kept to a minimum. The vehicle you provided me in the interim was more than adequate and as a result I didn't loose any work or revenue. I think that you are a credit to an industry sadly plagued with cowboys, I cannot thank you enough for your efforts, best regards, Shaun (Thanks to Martin as well)
Greg MariuttoOnce again I would like to personally thank you for the extremely high level of customer service that was provided and I would like to add I felt completely safe buying the Isuzu Npr from you! The truck is faultless and is the most well looked after truck I have ever owned. I have bought BT vans that weren’t as well looked after and to sum things up I feel that Rowley contract hire are an excellent company, that not only care about their customers but also care about their vehicles just as much. To say the least I am delighted!
Ray PondDear Steve, With regard to my recent purchase as described.I would like to thank you for the excellent service. The van is ideal for my gardening purposes and was presented in a very clean condition. I was very satisfied with the service from attending at your Holmes Chapel Unit and being shown more than one vehicle and in fact ended up buying a different van than was previously planned.With your knowledge of the vehicle best suited to my purpose I was able to buy wisely. Many thanks for your advice and your profesional service. I have spoken to several friends about the courteous way I was treated and passed your details on. Kind regards
country herbs & plants ltdHi Steve, All done then! Antony arrived this morning and we’ve signed the paperwork and all is good from what we can see I’ve been for a little drive and she drives really nicely, way more civilised than our luton! Like being in a limo! It’s been a pleasure to deal with you right the way through the process. My Dad and I are both very pleased with the choices we have made with the truck and Rowleys. Best wishes David Country Herbs and Plants Ltd
Eric Johnson - Decormax ltdHi, Steve, Firstly, I would like to take this opportunity to thank you for your time you spared me and the honesty and care showed to myself on my visit to purchase the vehicle last Wednesday. I will definitely buy from you again, and also recommend your company to my business colleagues. Thank you once again for all your help
Gary MooreFrom: Taylor Foster Construction Fao: sales@rowleyremarketing Dear all, thank you so much for the recent help you offered in the purchase of the Transit Tipper. The vehicle was as promised, presented to the highest standards, serviced and valeted beyond our expectations. You certainly delivered on your promises, I look forward to dealing with you again in the future.
Shaun GilliganSteve, Just a quick note to thank you for your assistance in the purchase of our Mercedes Atego. The vehicle has certainly met our requirements and the condition and quality of the vehicle was to say the least excellent. A real breath of fresh air to deal with a company who are honest, informative and fair on price. I wouldn’t hesitate to recommend anybody to you given my experience, may I wish you all the best for the impending move to your new premises, keep up the good work! Best Regards,